During the extended operating hours, which excludes weekends, the department said they would be prioritizing applications and collections for Smart ID cards, birth certificates.
“The department will ensure that everyone who is inside an office at the time of closing receives the service they require.
“Office managers/supervisors are to apply their discretion to close the office 30 minutes prior to knock-off time, subject to the number of people being served. This is to allow officials to conclude all the necessary work before 19h00.
Applications for and collection of smart ID cards and passports will be prioritised during the extended operating hours.
Other services such as issuance of birth certificates, death certificates and applications for amendments and rectifications will also be rendered.
The department urges people, who had applied for smart ID cards more than two weeks ago, to visit the offices where they had applied for the documents to collect them.
On average, the department has around 400,000 uncollected smart ID cards nationwide.
“The department encourages people intending to visit our offices to do so as early as they can on their preferred day,” the department said in a statement.
